Cancellation & Refund Policy
The following policies are in place to ensure clarity, fairness, and smooth scheduling for all clients.
Please review them carefully before booking or beginning coaching.
These policies apply specifically to Personalised Movement Coaching and related coaching services offered by Tania Attar within The Holistic Potential.
Section 1 — Initial Consultation Policy
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An initial consultation (£95) is required for all new clients.
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Payment is required at the time of booking.
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The consultation fee is non-refundable.
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A minimum of 24 hours’ notice is required to reschedule.
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Cancellations or changes made with less than 24 hours will result in the session being forfeited.
Section 2 — Personal Training Membership
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Personal training is offered on a membership basis.
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An initial coaching commitment of 8 weeks applies (billed monthly)
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This equates to an initial two-month coaching period designed to support consistency and meaningful progress.
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After the initial 8 weeks, membership continues month to month with 30 days' written notice to cancel.
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Sessions are scheduled in advance.
Section 3 — Cancellation & Rescheduling
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A minimum of 24 hours’ notice is required to reschedule a session.
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Sessions cancelled with less than 24 hours' notice, or missed entirely, will be charged in full.
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Rescheduled sessions must be used within the same billing period unless otherwise agreed in exceptional circumstances.
Section 4 — Membership Cancellation
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Following the initial 8-week commitment, membership continues on a rolling month-to-month basis.
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A minimum of 30 days’ written notice is required to cancel your membership.
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Notice must be submitted via email.
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Any sessions already scheduled within the notice period will remain payable and honoured unless otherwise agreed in writing.
Section 5 — Refund Policy
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Membership payments are non-refundable.
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Initial consultation fees are non-refundable.
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Exceptions may be considered in cases of illness or unforeseen circumstances at discretion.
Section 6 — Illness / Exceptional Circumstances
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If you are unwell, please notify as soon as possible.
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Adjustments or rescheduling may be considered at discretion.
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Each situation is reviewed on a case-by-case basis.
Section 7 — Contact
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If you have any questions about these policies, please contact: